Important information regarding the delivery, assembly, and usage of your tubs.
Shipping
FREE SHIPPING WITH ONSEN KOSEN / CURBSIDE DELIVERY ONLY
Your tubs will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the unit leaves our warehouse.
You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.
Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the entire, partial, or otherwise discussed amount of the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail, call, or text and confirm if you will like to keep the pre-order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges accordingly and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out usually it takes 1-2 weeks to arrive in your address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at onsenkosen@gmail.com.